SY
@else
System
@customDateTime($response->response_created)
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
@if($response->profile_photo_path != '')
 }}/storage/{{ $response->profile_photo_path }})
@else
email))).".png?default=monsterid"; @endphp"
alt="{{ $response->name }}"/>
@endif
@endif
@hasanyrole('superadmin|employee|admin')
{{ $response->ip_address }}@if(!$ticket->organize->isTicket()) - {{ __('Type') }}: {{ $ticket->organize->label() }}@endif
@endhasanyrole
@endif
@else
@if($response->is_note == '2')
@if($response->user_id != '0')
{{ $response->name }}
@else
{{ $response->public_name }}
@endif
@if($response->original_ticket_id)
From #{{ $response->original_ticket_code ?? $response->original_ticket_id }}
@endif
@customDateTime($response->response_created)
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
{{-- Attachments --}} @if($response->attachments && $response->attachments->count() > 0)
@foreach($response->attachments as $attachment)
@if($attachment->isImage())
{{-- Image attachment - show inline --}}
 ?? route('attachments.view', $attachment->id) }})
@else
{{-- Non-image attachment - show download link --}}
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@endif
@endforeach
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
SY
@elseif($response->is_note != '1')
System
@customDateTime($response->response_created)
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
@if($response->profile_photo_path != '')
@else
email))).".png?default=monsterid"; @endphp"
alt="{{ $response->response_name }}"/>
@endif
@endif
@hasanyrole('superadmin|employee|admin')
{{ $response->ip_address }}
@endhasanyrole
@elseif($response->is_note == '1' && !Auth::guest() && Auth::user()->hasAnyRole('superadmin', 'admin', 'employee'))
@if($response->name)
{{ $response->response_name }}
@endif
@if($response->original_ticket_id)
From #{{ $response->original_ticket_code ?? $response->original_ticket_id }}
@endif
@customDateTime($response->response_created)
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
{{-- Attachments --}} @if($response->attachments && $response->attachments->count() > 0)
@foreach($response->attachments as $attachment)
@if($attachment->isImage())
{{-- Image attachment - show inline --}}
@else
{{-- Non-image attachment - show download link --}}
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@endif
@endforeach
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@if($response->profile_photo_path != '')
@else
email))).".png?default=monsterid"; @endphp"
alt="{{ $response->name }}"/>
@endif
@endif
@hasanyrole('superadmin|employee|admin')
{{ $response->ip_address }}
@endhasanyrole
@endif
@endif
@endforeach
@else
@foreach($responses as $response)
@php
$isSystemMessage = (string) $response->is_note === '2';
$isEmployeeResponse = (string) $response->employee_response === '1';
$isPrivateNote = (string) $response->is_note === '1';
$responseCardClasses = $isSystemMessage
? 'border border-l-4 text-white'
: ($isPrivateNote
? 'border-yellow-200 border-l-4 border-l-yellow-400 bg-yellow-50 text-black dark:bg-yellow-950/40 dark:border-yellow-900/60 dark:text-yellow-200'
: ($isEmployeeResponse
? 'border-neutral-300 border-l-4 bg-slate-50 text-gray-900 dark:bg-gray-900 dark:border-slate-700 dark:text-white'
: 'border-neutral-300 border-l-4 border-l-neutral-300 bg-gray-50 text-gray-900 dark:bg-gray-900 dark:border-neutral-700 dark:text-white'));
$employeeAccentStyle = (!$isSystemMessage && !$isPrivateNote && $isEmployeeResponse)
? 'border-color: rgba(var(--color-primary-rgb, 99, 102, 241), 0.28); border-left-color: var(--color-primary, #6366f1); background-color: rgba(var(--color-primary-rgb, 99, 102, 241), 0.06);'
: '';
$systemMessageStyle = $isSystemMessage
? 'background-color: var(--color-primary, #6366f1); border-color: var(--color-primary, #6366f1); border-left-color: var(--color-primary, #6366f1); color: #ffffff;'
: '';
$responseHeaderBorder = '';
@endphp
@if($response->name)
{{ $response->name }}
@endif
@if($response->original_ticket_id)
From #{{ $response->original_ticket_code ?? $response->original_ticket_id }}
@endif
@customDateTime($response->response_created)
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
{{-- Attachments --}} @if($response->attachments && $response->attachments->count() > 0)
@foreach($response->attachments as $attachment)
@if($attachment->isImage())
{{-- Image attachment - show inline --}}
@else
{{-- Non-image attachment - show download link --}}
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@endif
@endforeach
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@php
$systemDisplayName = 'Astrid';
if ($isSystemMessage) {
$customer = null;
$displayName = $systemDisplayName;
$role = '';
$avatar = null;
} else {
$customer = \App\Models\User::find($response->user_id);
$customerRole = $customer?->roles->pluck('name')[0] ?? '';
if ($customerRole === 'superadmin') {
$role = 'Senior Management';
} elseif ($customerRole === 'admin') {
$role = 'Management';
} elseif ($customerRole === 'employee') {
$role = 'Employee';
} elseif ($customerRole === 'customer') {
$role = 'Customer';
} elseif ($isEmployeeResponse) {
$role = 'Employee';
} else {
$role = 'Guest';
}
if(!Auth::guest() && $customer && !empty($customer->profile_photo_path))
{
$avatar = asset('storage/' . $customer->profile_photo_path);
} else {
$avatarEmail = $customer->email ?? $response->email ?? $ticket->public_email;
$avatar = "https://gravatar.com/avatar/". hash('sha256', strtolower(trim($avatarEmail))).".png?default=monsterid";
}
if($response->user_id != '0') {
$displayName = $customer->name ?? $response->name ?? 'Guest';
} else {
$displayName = $isEmployeeResponse
? ($response->name ?: ($ticket->public_name ?? 'Employee'))
: ($ticket->public_name ?? 'Guest');
}
}
$isCurrentViewer = !Auth::guest() && $customer && Auth::id() === $customer->id;
@endphp
@if($isSystemMessage)
@if(!$isSystemMessage && $response->user_id != '0')
{{ $displayName }}
@else
{{ $displayName }}
@endif
@if($isCurrentViewer)
@if($isSystemMessage)
via {{ $response->organize->label() }}
@endif
@endif
AS
@else
{!! Str::of($response->content)->inlinemarkdown(['html_input' => 'strip', 'allow_unsafe_links' => false,]) !!}
{{-- Attachments --}} @if($response->attachments && $response->attachments->count() > 0)
@foreach($response->attachments as $attachment)
@if($attachment->isImage())
@else
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})
@endif
@endforeach
{{ $attachment->original_filename }}
({{ \App\Services\AttachmentService::formatBytes($attachment->size) }})